We are sorry to hear this! While we work hard to make sure your order arrives safely to you, we recognise that sometimes things happen. We understand how frustrating it may be.
If you have reached out to the courier and confirmed that your parcel is deemed as “Lost In Transit”, do reach out to the CS team at support@reebelo.sg.
**Important**
Please do provide us with the email from the courier that confirmed your parcel is deemed as “Lost in Transit” and a police report with the order ID, tracking/waybill number and an official stamp.