Other Frequently Asked Questions

Troubleshooting

• My Speaker Isn't Working
• Can’t change / choose the language of my phone
• My eSIM is not working
• I can't update my phone
• The GPS location sensor on my phone does not work
• My camera's flash is not working

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Purchasing

• Why does my Brand New phone has been activated?
• Do you accept company orders?
• Can I purchase in bulk?
• How can I compare the best offers in Reebelo?

Trade-Ins

• How can I trade in my device?

How To

• How do I find my IMEI number?
• I have received a Reebelo voucher. How do I use it?
• How do I make a purchase?
• I have received the return label, when should I post the device?
• How do I reset my device?
• How do I remove my iCloud/ Google account on my phone?

Selling

• How do I modify or cancel my buyback order?
• How is the price of my device determined?
• How do different conditions affect the quote?
• Am I allowed to haggle for the selling price of my device?
• How can I sell my device at Reebelo?