Note: If you do not have an account with us you may create an account with the email address that you used to purchase your device.
Below is a step-by-step guide that will help you with this.
STEP 1: Log in to your account
Click here to login to your account for quick access
Once logged in, click "Account" to have the drop-down items and then click "My Orders".
STEP 2: Choose the right device and warranty claim.
You should be able to see the orders you have made. You then can click "Warranty Claim" and the item will be sent for repairs/replacement. No buttons will be clickable if the warranty has expired.
Note: The Return button will be unavailable if the item has passed the 14 days return policy.
You then should be able to see the following:
Step 3:Fill in the details
Fill up the details in the form. Please ensure that the information is accurate, otherwise this may affect the eligibility to return the device. A minimum of 4 pictures is required before submitting a claim.
Final Step: We'll get back to you!
Once you have submitted the claim, our CS team will get back to you within 48 hours with the return label. Instruction will be included in the email and you would need to follow it diligently.