Note: If you do not have an account with us you may create an account with the email address that you used to purchase your device.
Below is a step-by-step guide that will help you with this.
STEP 1: Log in to your account
Click here to login to your account for quick access
Once logged in, click "Account" and then select "My Orders" from the drop down list.
STEP 2: Choose the right device and return.
You should be able to see the orders you have made. You then can click "Return" to proceed with the 14 days return policy claim.
Do not click on "Warranty Claim" while your 14 days return policy is still active.
You then should be able to see the following:
Step 3:Fill in the details
Fill up the details in the form, do select your option either to have it repaired/replaced or to have a refund. Please ensure that the information is accurate, otherwise this may affect the eligibility to return the device. A minimum of 4 pictures is required before submitting a claim.
Final Step: We'll get back to you!
Once you have submitted the claim, our CS team will get back to you within 48 hours with the return label. Instruction will be included in the email and you would need to follow it diligently.